How do Umsteigen sizes fit?
Our size chart is as follows: S=2-4, M=6-8, L=10-12 and XL=14. The Bamboo T shirts and Hoodies do run slim. Here the size chart for the Bamboo: The Tencel T shirts are a loose, over sized fit. Here the size chart for the Tencel:
If you have any questions please contact us and we'll be happy to help you choose a size - firstname.lastname@example.org
I can't check my order, what do I do?
Some computers virus protection software block pop ups which probably why you can't check out. You can try changing your pop up settings or email us your order: style/size/destination country and we'll send you a Paypal invoice - email@example.com
Where is Umsteigen made?
All our designs are hand screen printed in our Brooklyn studio. The sweatshirts we cut, then print and then send them to our production house also locally based in Brooklyn to be stitched.
The T shirts we have stitched fair trade using organic fibers abroad. The printing is done by us in small batches in Brooklyn.
How are Umsteigen images printed?
All prints are individually done by hand using silkscreens. Prints may vary slightly from shirt to shirt.
What does 'umsteigen' mean?
The word 'umsteigen' is German for 'to transfer' i.e. to transfer from a car into a train.
How is Umsteigen shipped?
All orders are shipped USPS Priority within 2-5 business days. For express shipping please contact us. International orders are shipped USPS.
What's Umsteigen's return policy?
Good purchased from Umsteigen can be returned in their original condition with ten (10) days of receipt for a full refund or within twenty (20) days of receipt for an exchange or a credit.
Shipping costs incurred in returning an item are not covered by Umsteigen, however, exchanges are shipped for free.
Does Umsteigen ship internationally?
Yes! Extra shipping fees apply outside the US. Umsteigen is not responsible for customs duties and sales taxes charged at the border. International orders can be exchanged, we are not responsible for extra shipping charges incurred.
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.