FAQ

How do Umsteigen sizes fit?
We are in the process of increasing our sizes starting with the Summer '09 styles which are marked as having a looser fit. The size chart for those is as follows: XS = 2, S = 4 -6, M = 8-10 and L = 12-14.
The fit of all other styles is on the slim side (comparable to American Apparel T-shirts). Size chart: XS = 0-2, S= 2-4, M= 6-8, L=8-10.
The hoodies have a long body and extra long sleeves.
I can't check out my order, what do I do?

Some computer's virus protection software block pop ups which is propbably the reason why you can't check out. You can try changing your pop up setting or email us your order: style and size and we'll invoice you.

Where is Umsteigen made?
All Umsteigen designs are made (cut, printed, stitched) locally in NYC.
The T shirts and Zips are 'ready made' and printed by us in Brooklyn.
All prints are silkscreen printed by hand!
How are Umsteigen images printed?
All prints are done by hand using silkscreens which is why prints may varry slightly from shirt to shirt.
What does 'umsteigen' mean?
The word ‘umsteigen’ is German for ‘to transfer’ i.e. to transfer from a car to a train.
How is Umsteigen shipped?
All orders are shipped UPS ground within 2-3 business days. For express shipping please contact us.
What's Umsteigen's return policy?
Goods purchased from Umsteigen can be returned in their original condition within ten (10) days of receipt for a full refund, or within twenty (20) days of receipt for an exchange or a credit.

Shipping cost incurred in returning an item are not covered by Umsteigen. However, exchanges are shipped for free.

All purchases of sale items can be exchanged within ten (10)days of receipt for another style/size. Please contact us should that be the case.

Does Umsteigen ship internationaly?
Yes, however, extra shipping fees apply outside the US. Umsteigen is not responsible for customs duties and sales taxes charged at the border. International orders can be exchanged however we are not responsible for extra shipping charges incurred.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.